Terms of Service

Terms & Conditions AARAM AROMA

TERMS OF BUSINESS 

AARAM AROMA objective to deliver the highest quality, most sustainable and the widest possible range of our candle and aroma products (the “Products”) with quality second to none, to our customers at home and abroad has taken a significant step forward with the launch of our website. 

Before you place an order you should read the following: 

Products, Ordering and Delivery Information 

Terms and Conditions of Use 

Privacy and Security Statement 

(collectively referred to as the “Terms of Business”) as these pages form part of our terms of business and contain important information about your order. None of the conditions herein affect your statutory rights according to the laws of England. 

 

PRODUCTS, ORDERING AND DELIVERY INFORMATION 

 

PRODUCTS 

The full range of the Products can be viewed, selected and ordered online from our website and are subject to availability. 

ORDERING 

The display of any product or service on the website is not an offer to sell and AARAM AROMA shall be under no obligation whatsoever to supply the products or services ordered through our website. If you place an order this will be your offer to purchase the Products from us. We will acknowledge your order as soon as possible but will be under no obligation to supply the goods or services until we accept your order by providing written confirmation that we have the goods in stock and they are available at the prices specified. Access to our website is not to be taken as meaning that we will enter into any contract with you and we reserve the right to refuse any online transaction. 

By submitting an order to us through our website you represent and warrant that the payment details on your order are valid and correct and that when your order is accepted and processed by us, payment was made in full. 

If the billing details for your order are the same as your Delivery address details, by placing an order on our website you confirm that you are the person referred to in the Delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the Billing details. 

An e-mail confirmation of your order will be sent to the e-mail address you specified when placing your order. Please check that all details accurately reflect your requirements. Should there be any discrepancies, please e-mail us on info@aaramaroma.co.uk. 

Where an order requests several different items to be sent to the same address, then these may be despatched separately and therefore, we cannot guarantee delivery of all the items on the same day. 

We do not advise recipients of impending deliveries. We are unable to accept responsibility for parcels after our various carriers have accepted these and risk will pass to you on dispatch. 

We reserve the right to change or substitute the Products and packaging without prior notice. It may be necessary for us to substitute for an equal or higher priced item owing to the perishable nature of the Products and the fact that they are time-critical. If time is available, we will attempt to contact you. 

Capacity to Contract 

You are confirming by placing an order that you are not a minor and are aged 18 or over and have the capacity to enter into a contract with us. 

 

Payment 

We accept payment by Switch, Visa, American Express, Solo and Mastercard and PAYPAL. We will obtain a sanction from the relevant card company prior to despatch and it is important for you to provide us with correct details such as but not limited to name, account address, card number, issue number, issue date and expiry date. We cannot accept liability for an order being delayed as a result of incorrect or invalid payment details being given to us. 

 

The total value of your order will be displayed on the order confirmation screen. The displayed price is the amount in pounds sterling that you will pay. If you are ordering from a non-United Kingdom mainland address, the appropriate exchange rate prevailing at the relevant time will apply. 

 

In the unfortunate event that your payment card is used fraudulently to make a purchase with AARAM AROMA, you as a consumer are entitled to cancel the said payment(s). If payment has already been made, you the consumer are entitled in accordance with the standing Consumer Protection Distance Selling Regulations 2000 to a re-credit or to have all sums returned to you by the card issuer. 

 

DELIVERY INFORMATION 

 

Our online ordering service is currently available for delivery in the United Kingdom of Great Britain and Northern Ireland, and the Channel Islands and the Isle of Man. 

 

All orders received can be despatched within 5 working days of your placing the order. (Excluding bank holidays and weekends). 

 

Please note that if you wish to have your goods delivered on Saturday, you must place your order and have written confirmation from AARAM AROMA, paying any extra fees for Saturday Delivery, Otherwise orders on Friday will be processed on the on a regular working day and therefore delivered as usual. 

 

All orders are delivered in between the times of 7.30 am to 7:30 pm. 

 

All orders require a signature on delivery, which will usually occur between 8.00 a.m. to 6.00 p.m., Please ensure that someone is available to accept delivery during these hours. Should our courier be unable to deliver, a card will be left to inform the recipient how they can collect their parcel or arrange a re-delivery. It will then become the recipient’s responsibility to contact our courier to arrange a suitable re-delivery date. If no contact is made re-delivery may be attempted without further contact with the recipient. We accept no liability for any loss or damage by reason of a delivery failure owing to the recipient not being available, or if the goods perish and become inedible as a result of non-delivery. 

 

We can only deliver to the address you provide and enter when placing your order and cannot accept any liability for late or failed delivery if the stated address is incorrect. The delivery address must be a physical address and not a post box number to which no delivery will be made. Any deliveries to a business address shall be deemed to be completed if left at the reception area and a representative of that business signs a receipt. 

 

Returns Policy 

We want you to be totally satisfied with the order you receive from AARAM AROMA. In the unlikely event your goods are damaged in any way or you have received an incorrect order, please contact us by e-mail (info@aaramaroma.co.uk) where we will be happy to credit the appropriate amount. 

Seasonal  Delivery Periods 

The postal and other delivery services will be extremely busy over periods such as Christmas delivery times may take longer than usual for which we cannot be responsible as these matters are beyond our control. 

International Orders 

 Some of our products are temperature sensitive. We cannot accept any liability, which is hereby excluded to the full extent permitted by the laws of England, for any Products when shipped outside UK mainland areas owing to the fact that we have no control over temperature during transit. 

Cancelling the Order 

When shopping with AARAM AROMA, you can be assured of complete peace of mind. No cancellation is available for our 24 hours delivery service after the order has been placed. If you wish to cancel your order please email us info@aaramaroma.co.uk. 

Complaints 

We operate a complaints handling policy which means that any complaint should be notified in writing at the above address and you have our assurance that your complaint will be carefully investigated and you will receive a reply from us.